SUMMARY OF SKILLS:
- Computer programming languages: HTML, CSS, PHP, MySQL, ASP.NET, Actionscript 2 & 3.
- Adobe Creative Suite: Photoshop, Illustrator, Dreamweaver, Flash, Premiere, After Effects. Encore.
- Other computer programs: Final Cut Pro, DVD Studio Pro, Discreet 3D Studio Max, MS Office.
EDUCATION:
Sept 2007 – April 2008, Sheridan College
Post Graduate Certificate in Interactive Multimedia
- Learned programming, interface and user-centred design and project management skills to build interactive digital environments in which people can communicate and create content. Utilizing these skills in information architecture and usability; games and puzzles; tools and applications; artistic and experimental work; and rich media and simulations for education and entertainment.
- Worked on real projects which consisted of web design, flash animation and programming, video editing and steaming the video on the Internet and utilizing databases for professionals and companies.
- Web Authoring (Adobe Flash CS3 with Actionscript 3)
- Web Application Development (PHP & ASP.NET)
- Web Design (Adobe Dreamweaver)
- Multimedia Pioneering
- Audio Video (Adobe Premiere, After Effects, Encore)
- Project Management
- Visual Design (Adobe Photoshop, Illustrator)
- Motion Graphics (Animating with Adobe Flash CS3)
May 2003 – April 2005, Seneca College
Diploma in Digital Media Technical Production
- The operation, use, and technical support of digital media production hardware and software including interactive multimedia, gaming, desktop publishing, web/network/database publishing, CD-ROM/DVD production, digital audio/video and 3D animation production techniques.
- Operating Systems.
- Computer Graphic Systems Configurations.
- Introduction to Computer Animation.
- Graphics Programming and Scripting.
- Technical Sales and Marketing.
- Networks and Telecommunications.
WORK HISTORY:
Jan. 2008 – Apr. 2008, Rahtrum.com, Website Designer/Developer
- Optimized music and narrations for streaming over the Internet.
- Created the Actionscript 3 programming code and initial design layout for the Story, Characters, and Herd sections of the website.
- Created icons and custom colours of the premade Flash components such as buttons, scrollbars and text input fields.
Aug. 2006 – Aug. 2007, Rogers Communications, Technical Support Consultant
- Provided technical support for Rogers’ Digital and Analogue phone services for customers across Canada by telephone.
- Provided excellent customer service and resolving the customer’s issues in a timely fashion.
- Directed the customer to the proper department if they accidentally reached my department by mistake or the customer has another issue or inquiry which another department can resolve.
Oct. 2005 – Aug. 2006, Epson Canada, Technical Support Representative
- Provided exceptional technical support for Epson customers in the USA via telephone and email.
- Supported all technical queries for Ink Jet printers, all-in-one printers, scanners and dot matrix printers on Windows, and Mac OS X operating systems.
- Set up wired and wireless networked printers on Mac OS X operating system.
- Provide excellent customer service, resolving customer’s queries and concerns in a timely manner and offering discount on new Epson products when necessary.
Oct 2004 – Oct. 2005, The Home Depot, Sales Associate, Plumbing Department (Part-time)
- Demonstrated strong product knowledge and patience when providing customer service in person and via the telephone.
- Restocked the returned merchandise in a timely and efficient manner demonstrating attention to detail.
- Provide customer service in other departments as needed.
Oct. 2001 - May 2002, Spin Productions, Computer/Office Assistant (Co-op Student)
- Updated and maintained company website by implementing the needed programming code changes to improve the appearance and usability.
- General office duties including printing and sorting documents, and moving computer equipment.
